Below, we cover the most common things players ask about River Rock CA. If your question isn't here, our support team is available around the clock through live chat.
What is the minimum age to play? The minimum age depends on your province. Players in Ontario, British Columbia, and Manitoba must be 19 or older; players in Alberta and Quebec must be 18 or older. We verify age during the KYC process. Accounts that don't meet the eligibility requirement will be closed and any associated funds returned.
Is the platform licensed and regulated? River Rock Casino online holds a licence issued by the Kahnawake Gaming Commission, one of the longest-standing gambling regulators in North America. Our Gaming Ordinance is publicly available, and all player disputes are handled through the Commission's established resolution process. This is an offshore licence (it does not carry the same consumer protections as a provincially issued Ontario iGaming credential).
How does the weekly cashback work? Cashback is calculated on net losses across your previous seven days of play and credited to your account every Monday. The percentage depends on your current loyalty tier - starting at 5% for Classic members and reaching 11% at the top tier. No wagering requirement applies to cashback funds; the amount lands in your account ready to use.
How do I access the platform on my phone? No installation is needed. The full platform runs through your mobile browser on both iOS and Android. If you prefer a dedicated experience, the River Rock Casino app is available for direct download from our website. Either way, you get full access to slots, live dealer tables, deposits, and withdrawals from your handheld device.
What happens if I don't meet the wagering requirement within seven days? If the x35 wagering requirement on a bonus isn't completed within the seven-day window, the bonus and any winnings derived from it are forfeited automatically. Your real-money balance is not affected - only the bonus funds and associated winnings are removed. You can continue playing with any remaining real-money balance immediately.
Does River Rock Canada have its own hotel on the resort property? Our land-based resort in Geyserville does not operate an on-site hotel. Our website includes a dedicated Hotels & Lodging section with a curated list of vetted accommodation options across Sonoma County for guests travelling from further afield. We recommend booking in advance, particularly during peak Sonoma wine country season.
What documents do I need to verify my account? We typically require a government-issued photo ID - passport, driver's licence, or provincial ID card - alongside proof of address dated within the last 90 days, such as a utility bill or bank statement. If your deposit method requires additional confirmation, we may ask for a photo or screenshot verifying ownership. Submitting documents shortly after registration avoids delays when you request your first withdrawal.
How many games are available on the platform? River Rock online casino catalogue currently runs to over 7,800 titles from more than 100 software providers. The library covers video slots, Megaways titles, progressive jackpots, digital table games, video poker, keno, and a full live dealer section. Every slot in the catalogue includes a demo mode accessible without registration or a deposit.
What responsible gambling tools are available? We offer deposit limits, session time limits, reality check reminders, and self-exclusion - all accessible through your account settings or by contacting our support team directly. Self-excluded players are removed from all marketing communications for the duration of their exclusion. If you need additional support, Connex Ontario is available 24 hours a day at 1-800-522-4700 or connexontario.ca.
Do you offer promo codes, and how do I use one? If you received a River Rock Casino promo code through one of our campaigns, enter it at the deposit stage before confirming your transaction. Codes can modify the standard welcome package terms or unlock promotional offers that aren't available through the regular sign-up flow. Check the specific campaign details attached to your code - conditions vary by promotion and codes are not transferable between accounts.
